§ 9.54.040. Telephone access and tow operator office for nonconsensual tows.

A.

Each towing operator shall maintain an office in the municipality and shall maintain telephone access at all times, including after hours, weekends, and holidays, in connection with nonconsensual and PPI towing services. The office shall be staffed by at least one person during normal business hours as defined in this chapter. If a towing operator does not maintain an office location apart and separate from the operator's commercial tow vehicle, then the commercial tow vehicle is the office for purposes of this chapter.

B.

The telephone access must be answerable 24 hours per day and provide the caller with the physical description and street address of the location where the tow operator stores or impounds towed vehicles. An answering service may be used, however the tow operator shall respond to any calls for after hours release service as soon as practicable and no later than one hour after the call.

(AO No. 83-49; AO No. 2014-137(S), § 1, 11-18-14)