§ 2.60.020. Definitions.

The following words, terms and phrases, when used in this chapter, shall have the meanings ascribed to them in this section, except where the context clearly indicates a different meaning:

Administrative act means an action, omission, decision, recommendation, practice, policy or procedure.

Agent of the Municipality or agency includes a department, office, institution, corporation, authority, board, commission, committee or council of the Municipality, including boards and commissions established in title 4, a contractor providing service to the public on behalf of the municipality, and any officer, employee or member of such entities acting or purporting to act in the exercise of paid or non-paid municipal duties. For purposes of the Ombudsman's jurisdiction under this chapter, the Assembly, Mayor, and Anchorage School Board are excluded.

Allegation means a statement describing the complaint about an administrative act which is to be investigated.

Complaint means the problem or concern presented to the Ombudsman.

Complainant means the person who presents a complaint to the Ombudsman.

Critical finding means a finding which is justified or partially justified or a recommendation which requests remedial action by an agency.

Finding means the determination made by the Ombudsman about an allegation.

Grievance means a complaint against the Ombudsman or a member of the Ombudsman's staff.

Investigation means a formal inquiry about a complaint and will result in notice of allegation(s), a written report detailing the evidence considered, finding(s) and recommendation(s) made to the agency by the Ombudsman and the agency's response.

Municipality and municipal mean the Municipality of Anchorage and the Anchorage School District.

Person means natural person(s), joint venture, joint stock company, partnership, association, club, company, corporation, business trust, organization, and/or the manager, lessee, agent, servant, officer, or employee of any of them.

Recommendation means the action proposed to the agency by the Ombudsman intended to resolve the complainant's concern, as well as those of all individuals who may be similarly impacted and to promote higher standards of competency, efficiency and equity in the provision of municipal and Anchorage School District services.

Record means all records, documents, books, papers, files, photographs, microfilms, sound recordings, video recordings, magnetic storage media, computer data and all other materials (regardless of physical form, characteristics, or method of storage), created, generated, recorded, received, possessed or controlled by or on behalf of the municipality or any agent of the municipality.

Standard means the criterion by which an agency's actions will be evaluated as established in Anchorage Municipal Code subsection 2.60.110C.

(AO No. 77-94; AO No. 89-45; AO No. 92-20; AO No. 2017-40 , § 4, 3-21-17)