§ 11.45.090. TNC: recordkeeping and reporting requirements.

A.

A TNC shall maintain in a form readily accessible and retrievable in a readable form the following records:

1.

The name and address of each TNC driver, and identify each TNC vehicle that driver is authorized to use to provide TNC services.

2.

Daily activity for each TNC driver, which shall include:

a.

The name or identification and driver's license number of the TNC driver;

b.

The TNC vehicle license number, make and model;

c.

The time:

(1)

The ride request was accepted by the driver;

(2)

The passenger boarded the TNC vehicle; and

(3)

For the trip, and distance;

d.

The place of passenger pickup and location of drop off;

e.

The fare estimated for the passenger prior to the transport, and the actual fare and itemized charges after completion of the TNC service to the passenger; and

3.

All complaints received from members of the public or passengers, with the investigation, resolution, referral, and follow-up for each complaint noted. The report of complaints shall be organized by TNC driver, the TNC company and miscellaneous.

B.

The records maintained pursuant to subsection A. of this section shall be retained by the TNC for at least two full calendar years.

C.

Confidentiality of records. The records shall be open for review by a municipal administrative hearing officer, the transportation inspector, the municipal department of law, or a police officer. Any record or information made available by a TNC pursuant to this section is confidential and proprietary, and shall not be made public without the TNC's express written permission. If the municipality is required to disclose information under court order or other applicable law, the municipality shall promptly notify the TNC primary representative(s) of such requirement, prior to disclosure unless not possible, and shall make diligent efforts to limit disclosure pursuant to any available legal basis.

1.

This subsection does not prohibit the municipality from compiling and publishing statistical information concerning the data submitted provided no identification of passengers or TNC business information, data, or financial information is made.

2.

This subsection shall not prohibit the transportation inspector from sharing information obtained from documents, records, and/or reports filed with the municipality pursuant to this chapter with any local, state, or federal government agency for the purpose of enforcing this chapter or for tax or law enforcement purposes of the other government agency, provided the transportation inspector determines the other government agency provides adequate safeguards for the confidentiality of the shared information and that it will be used only for authorized purposes.

D.

The TNC shall forward records to the transportation inspector upon request and annually at license renewal. The transportation inspector may require that a TNC forward the records on a monthly or other periodic basis. The TNC shall send to the transportation inspector on a monthly basis an updated list of all TNC drivers authorized and the authorized vehicle(s) for each driver.

(AO No. 2017-30 , § 1, 3-21-17)