§ 11.40.060. Dispatch service records.

A.

Every dispatch service shall maintain a current and accurate record, in a form approved by the transportation inspector, of:

1.

The permit number, name and address of the permittee for each taxicab dispatched and the number of daily hours each such taxicab is operated during every calendar month;

2.

Daily dispatch activity, which shall include:

a.

The taxicab numbers;

b.

The permit number pursuant to which the taxicab is operated, including whether it is an accessible taxicab;

c.

The name or identification and license number of the operator of the taxicab;

d.

The time of calls for service;

e.

The service time requested by the passenger;

f.

The time the request for service was fulfilled;

g.

The place of passenger pickup and drop-off;

h.

If the taxicab dispatched was not the nearest available taxicab subscribing to the dispatch service, or in the order of time in which the taxicabs have indicated that they are waiting in a taxicab zone for dispatch, a statement of the reason;

i.

Whether the request was for wheelchair-accessible service or an accessible taxicab; and

j.

Whether the request was for service other than passenger transportation.

3.

The fare as recorded from the taximeter or other than passenger transportation; and

4.

All complaints received from members of the public, with the investigation, resolution, referral, and follow-up for each complaint noted.

B.

The records maintained pursuant to subsection A. of this section shall be retained by the dispatch licensee for at least two years.

C.

The records shall be open for review by the administrative hearing officer, the commission, the transportation inspector, the municipal department of law, or a police officer.

D.

The dispatch service shall forward records to the transportation inspector upon request for good cause, and two times per year: annually at license renewal and six months after renewal. Good cause for the transportation inspector's request includes, but is not limited to, a service study being conducted, a reasonable basis to believe there are inconsistencies or inaccurate records, to track specific areas or types of service to focus on a specific problem or issue with on demand transportation services, or other good cause.

(AO No. 57-75; AO No. 78-177; AO No. 80-19(S); AO No. 98-51(S), § 4, 5-4-99; AO No. 2013-109(S-1), § 4, 12-3-13; AO No. 2018-6(S) , § 4, 4-10-18)