§ 11.10.055. Anchorage Transportation Commission—Complaints and civil and criminal citations.  


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  • A.

    The commission, through the transportation inspector, shall:

    1.

    Establish a record of all complaints and civil and criminal and quasi-criminal citations registered against chauffeurs of regulated vehicles or against the condition of a regulated vehicle. The record shall identify the chauffeur, permit number, and permittee of the vehicle involved in the complaint or citation, as well as the name, address, and/or telephone number of the complainants if available. A complainant's identification may be held confidential by the commission upon request of the complainant(s). Absent additional evidence, an anonymous complaint does not constitute a sufficient basis for a civil citation or penalty.

    2.

    Require dispatch companies to establish a record of all complaints registered against chauffeurs of regulated vehicles, or against the condition of a regulated vehicle. The record shall identify the chauffeur, permit number, and permittee of the vehicle involved in the complaint, as well as the name, address, and/or telephone number of the complainants if available. A complainant's identification may be withheld from the complaint log by the dispatch company and instead transmitted confidentially to the transportation inspector upon request of the complainant. Absent additional evidence, an anonymous complaint does not constitute a sufficient basis for a civil citation or penalty. The dispatch companies shall, on a monthly basis, provide the transportation inspector with a complete copy of logged complaints.

    3.

    Require that within all regulated vehicles, except for limousines, a commission-approved notice of the telephone numbers required for the filing of complaints with the commission and the number of the vehicle utilizing the permit shall be prominently displayed in a manner, size, and location designated by the transportation inspector. This notice shall be at least 6 by 8 inches in size, clearly visible to passengers, and protected from accidental damage.

    4.

    Make available to permittees, upon request, a monthly summary of all logged complaints, civil citations, criminal and quasi-criminal citations and convictions entered against chauffeurs or vehicles operating under their permits, containing the information described in subsection 1. of this section.

    5.

    Within two working days of issuance of a civil or quasi-criminal citation, criminal complaint, or criminal citation by the Transportation Inspection Office or criminal conviction against any chauffeur or vehicle operating under a permit, mail notice of such complaint or citation or conviction to the permittee at the permittee's current address as filed with the transportation inspector pursuant to sections 11.20.020.B and 11.10.150.

    6.

    Where non-renewal is recommended by the transportation inspector, provide to the commission, the assembly, and the permittee 30 days prior to commission's annual review of the permit for possible renewal, a summary of all investigated and substantiated complaints, criminal citations and convictions and civil citations filed against the permit during the prior 12 months. As used in this section, the term "citation" means a charging document issued pursuant to chapter 11.10 or 11.20 which has either been confirmed on appeal or was never appealed within the time limit imposed by law for such appeals.

    7.

    Utilize citation and conviction findings in the annual review process to determine whether the renewal of an individual permittee's permit to operate remains in the continued public interest and welfare.

    8.

    Provide current information in response to any public request, as to the number of civil and quasi-criminal citations issued by the Transportation Inspection Office and criminal convictions issued against a chauffeur or permittee within the preceding twelve (12) or eighteen (18) months, respectively, as well as the number of criminal citations currently pending.

(AO No. 93-220, § 2, 5-23-94; AO No. 98-51(S), § 1, 5-4-99; AO No. 2013-109(S-1), § 1, 12-3-13)